Audi makes servicing easier in the US

Audi makes servicing easier in the US

As with any other make of car, maintenance plays an important role in the life cycle of an Audi. The German luxury car maker is now initiating a communications robot to help company dealership technicians to identify and troubleshoot any repair problems they may come across.

ART (Audi Robotic Telepresence) is a first-of-its-kind virtual link-up that connects dealers all over the US with the technical experts at Audi of America. This virtual link makes it possible for Audi's professionals to work with local technicians to examine and service vehicles.

ART will provide a level of precision servicing that was not previously possible. The robot, which is remotely controlled, displays the face of the operator on the screen and allows him to inspect a vehicle thoroughly, even though he is many miles away. Using a camera and a borescope, the operator can even examine engine components that are difficult to reach.

The general manager for technical support at Audi of America, Brian Stockton said: "ART was designed with both Audi technicians and consumers in mind. The device will give local service technicians valuable one-on-one interaction with their counterparts at Audi of America, which will not only benefit the speed and depth of service at the dealer level but create an improved ownership experience for the customer in general."

Audi of America will put ART technology in 100 dealerships across the US to improve the speed of a service and also to improve the accuracy of problem diagnosis.