Bvrla warn the public against bogus car rental scams
Last year the Bvrla warned the public against bogus car rental scams, this year in the build-up to the Christmas festivities its highly possible that there are going to be more warning's issued that hirers should be aware of, the article from last year is contained below for our clients to read and we would ask you to spread the message to your friends, family and work colleagues whom you know are regular hirers.
Amt recommends you only book your car with an authorised member of the BVRLA to avoid the scammers out there who don't always operate to the regulated guidelines expected from BVRLA members, if you are unsure if a company is regulated by the BVRLA (British Vehicle Rental & Leasing Association) then look for the logo that should be displayed on their websites but more importantly in the hire offices when you collect your hire car, authorised members are instructed to have window stickers and counter leaflets that show they are a true member, if you don't see any literature with a BVRLA logo be alert.
Police and Trading Standards officials are currently investigating a number of companies who have lured consumers with low prices and offers to deliver vehicles to their door. In many cases, customers have handed over hundreds of pounds in advance only to find that their car never arrives and the company does not really exist.
"If a deal looks too good to be true, then it probably is," says BVRLA chief executive, John Lewis.
"Unfortunately, it is all too easy for fraudsters to pass themselves off as legitimate businesses over the Internet.
These sham operators are damaging the reputation of car rental and many other industries. We are working with the authorities to help stamp them out."
In the meantime, the BVRLA is offering five simple tips for customers looking for safe and hassle-free car or van rental.
- Only use a BVRLA member. Seeing our logo on the front desk or website is a sign that you are dealing with a reputable company that has been vetted and operates to a professional code of conduct. You will also be able to use our conciliation service in the event of any dispute
- Never hand over cash. Most rental companies will only want to accept credit/debit card payment
- Make sure the company is operating from a bona fide commercial premises, not a PO Box or virtual office, no matter how prestigious the location sounds
- Make sure the company actually has the cars it is offering - all BVRLA members operate their own rental fleet
- Remember, if the price or service being offered seems too good to be true, it probably is!
About the BVRLA
The British Vehicle Rental and Leasing Association is the national trade body for companies engaged in the leasing and rental of cars and commercial vehicles. Its members provide short-term rental, contract hire and fleet management services to corporate users and consumers. They operate a combined fleet of around 2.5 million cars, vans and trucks, buying nearly half of all new vehicles sold in the UK. Through its members and their customers, the BVRLA represents the interests of more than two million business car drivers and the millions of people who use a rental vehicle each year. As well as lobbying the government on key issues affecting the sector, the BVRLA regulates its members through a mandatory code of conduct.